AiTIME Logo
Help Center

Frequently Asked Questions

Everything you need to know about AiTIME workforce management software — attendance, biometrics, payroll, shifts, and pricing.

General

What is AiTIME?
AiTIME is a cloud-based workforce management and HR software platform for businesses in the UAE, GCC, and Africa. It automates employee attendance tracking, shift scheduling, leave management, payroll processing (UAE WPS compliant), and HR analytics — all in one system.
Which countries does AiTIME support?
AiTIME serves businesses across the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and Africa — including South Africa, Kenya, Nigeria, Ghana, Tanzania, and Uganda.
Is AiTIME cloud-based?
Yes. AiTIME is fully cloud-based. You can access your workforce data from any web browser or via the mobile app — no on-premise servers required.
How many employees can AiTIME handle?
AiTIME scales from small teams of 5 to enterprise organizations with 10,000+ employees across multiple locations and countries.

Attendance & Biometrics

Does AiTIME support biometric devices?
Yes. AiTIME integrates with fingerprint scanners, face recognition terminals, RFID card readers, and ZKTeco devices. Punch data syncs to the cloud in real time — no manual exports needed.
Which biometric devices are compatible with AiTIME?
AiTIME is compatible with ZKTeco (F18, F22, IN05, K20, MB10, ProFace X, SpeedFace), Hikvision face terminals, Dahua devices, and most industry-standard biometric attendance hardware.
Does the mobile app support offline punch?
Yes. The AiTIME mobile app supports offline punch — punches are stored locally and synced automatically when internet connectivity is restored. Ideal for construction, logistics, and field teams.
What is geofencing attendance?
Geofencing allows you to set virtual GPS boundaries around your work sites. Employees can only punch in when physically inside the defined zone, eliminating buddy punching and proxy attendance.
Can AiTIME prevent buddy punching?
Yes. AiTIME uses biometric verification (fingerprint + face recognition) and GPS geofencing to ensure only the registered employee can clock in. This completely eliminates buddy punching.

Payroll & Compliance

Is AiTIME WPS compliant?
Yes. AiTIME generates WPS (Wage Protection System) formatted salary transfer files ready for UAE bank submission, in full compliance with UAE Ministry of Human Resources requirements.
Does AiTIME calculate end-of-service gratuity?
Yes. AiTIME automatically calculates end-of-service gratuity per UAE Labour Law, including capped amounts, unlimited contract rules, and resignation vs. termination scenarios.
How is overtime calculated in AiTIME?
AiTIME calculates overtime per UAE Labour Law Article 67: 1.25x for regular overtime and 1.5x for night overtime (10 PM–4 AM). All calculations run automatically from attendance data.
Can payroll be integrated with attendance?
Yes. AiTIME automatically populates payroll from attendance data — including regular hours, overtime, late deductions, absences, and leave — eliminating manual payroll entry entirely.

Shift & Leave Management

Does AiTIME support rotational shifts?
Yes. AiTIME supports fixed shifts, rotational shifts, flexible shifts, and 24/7 shift patterns. You can assign shifts per employee, department, or location.
What leave types does AiTIME support?
AiTIME supports annual leave, sick leave, casual leave, maternity/paternity leave, unpaid leave, emergency leave, and any custom leave types your organisation requires.
Can employees apply for leave from the mobile app?
Yes. Employees can submit leave requests via the AiTIME mobile app. Managers receive instant notifications and can approve or reject with one tap. Leave balances update automatically.

Integrations & Setup

What HR and ERP systems does AiTIME integrate with?
AiTIME integrates with Oracle HCM, SAP, Microsoft Dynamics 365, Workday, Zoho People, Keka HR, MenaITech, Bayzat, and 15+ other HR, payroll, and ERP platforms.
How long does AiTIME implementation take?
Most AiTIME implementations are completed within 1–2 weeks, including device setup, employee data import, shift configuration, and team training.
Is there a mobile app for AiTIME?
Yes. AiTIME has a mobile app for iOS and Android supporting attendance punch, leave requests, shift viewing, payslip access, and manager approvals.

Pricing

How much does AiTIME cost?
AiTIME offers flexible pricing plans including a free tier for small teams and enterprise plans for larger organisations. Contact our sales team via WhatsApp (+971 50 202 5767) or email (info@aitime.app) for a custom quote.
Is there a free trial?
Yes. AiTIME offers a free tier so you can try the platform before committing. Contact us to get started.

Still have questions?

Our team is ready to help you find the right attendance software or biometric attendance solution for your business.

Call SalesChat with Sales